Message from our CEO

We’ve seen many positive changes in the last year, including continued growth and innovation among our existing customers, the addition of new customers to the OneShield family, and significant investments in our software solutions and delivery capabilities. Everything we do at OneShield is driven by our mission of empowering our insurance customers to achieve their business objectives, both today and in the future.

A key area of our business’ evolution that I’d like to highlight is our talent. One of our company-wide objectives is to be the industry’s #1 place to build a career. Success in this regard impacts every other part of our business, allowing us to tackle more aggressive items on our technology roadmap, and to be more value-added partners to our customers. I am pleased to report that we are progressing tremendously on this front. Here are just a few highlights:

Team Size: We have expanded our team to approximately 440 people (up from 250 just two and a half years ago), including full-time partner resources. We expect to add another 60-80 people (net) to the OneShield team in 2023. Last fall, we created a new SVP of Talent role and hired a gentleman (Paul Thatcher) with experience scaling global tech companies to 800+ people, which is the direction we are headed.

Productivity: We are significantly expanding our portfolio of onboarding, training, and enablement tools and resources (both for our people, partners, and customers). As just one example, we recently struck a deal with The Institutes to provide the entire OneShield team with “all-you-can-eat” access to their AINS and CPCU training content. In just a few months, nearly 100 of our people – mostly our technical resources – are midway through earning their AINS certification (in addition to the CPCU and AINS holders already at OneShield).

Retention: Investments in our people are already paying off. Our employee NPS and retention have increased meaningfully two years in a row, and our Glassdoor ratings are now among the best in our industry. We have also seen a 10-point increase in LTM employee retention, which is now at 87% (which is high for our industry, especially given our India footprint). This allows us to rapidly build our cumulative in-house OneShield experience, which is now approaching 1,500 years.

All of this progress directly benefits our customers and will continue to do so in the coming years. Of course, many other exciting developments and investments are happening across OneShield, and we look forward to sharing those with you in the coming months across various forums.

You may notice that we recently updated our company image and messaging. Inspired by input from many clients, our team, and industry influencers, our new brand reflects our company values and the experience we are building for you – one with limitless potential. Check out our teaser video if you haven’t seen our new look.

Finally, sincere thanks from all of us at OneShield for your continued partnership. We look forward bullishly to another year of supporting your growth and success and helping you move beyond to a brighter future.

Cameron Parker

CEO,  OneShield

Charlene Raterman

Program Director

Charlene joins OneShield’s Customer Success Team as a Program Director supporting our OneShield Enterprise clients in their transformational journey. Charlene brings nearly 25 years of experience leading IT delivery projects in the Insurance, Financial Services, and Retail industries. At Nationwide Insurance, she held many positions, including Program Management and Agile Delivery. She created Agile Methodologies and served as a “Trusted Advisor,” providing risk assessments and recommendations for Nationwide's top Tier programs. Before joining OneShield, Charlene was at Majesco. She was called in to separate product and program management and successfully delivered a unified suite of insurance products for a Fortune 50 client.

What inspires Charlene outside of her work life?

Charlene, a Cincinnati resident, loves running and spends the summer months with her husband and their two boys boating and experiencing the beauty of Lake Erie!

John Paul Byrne (JP)

Program Director

We are excited to have JP join the OneShield Customer Success Team as a Program Director! He comes to OneShield from Nationwide Insurance, where he spent 23 years in technology project and program delivery roles across a diverse spectrum of initiatives in P&C, financial services, and infrastructure.

How does JP create a work-life balance?

Outside of work, JP loves to travel, practice yoga, run, and cultivate other hobbies, too numerous to mention. Born and raised in Sydney, Australia - JP is a long-time resident of Columbus, Ohio.

Joseph Marren

Claims Architect

Joseph Marren joined OneShield at the start of the year as a Claims Architect on the Customer Success team. Joseph has over 12 years of experience working on Claims implementations for Insurance/Reinsurance clients across the US. At Guidewire Software, he worked as a developer on deployments of ClaimCenter. Before that, he managed and developed the ClaimCenter system at Sompo International for over eight years. Before joining OneShield, he worked at Capgemini on ClaimCenter engineering projects and evaluated Life Insurance Claims products.

What inspires Joseph and keeps him busy when he’s not architecting claims solutions?

Joseph lives with his wife in Brick, New Jersey, and has four grown children. To stretch his limits, he is learning to play the guitar and enjoys exploring the great outdoors!

Colin Goredema

Senior Integration Architect

In early December, Collin Goredema became part of the OneShield family as a Senior Integration Architect, joining the Client Services team. He brings over 15 years of experience covering quite a significant portion of our technology stack. He’s worked at leading companies like Levi Strauss, IBM, and AppDynamics, is a Guidewire Certified Integration Specialist, and spent the earlier part of his career at Standard Insurance Company.

While he calls Oregon home, Collin has an exuberant love of travel and sport!

Collin has traveled to all US states for work - except Alaska (we all need a bucket list!). He’s an avid cricket fan and die-hard soccer fan (EPL) – even waking up at 4:30 am to watch games!

Travis Mayfield

Product Manager

Travis Mayfield joined OneShield late last fall as a Product Manager for OMS Reporting and will lead the design and execution of OMS reports. Travis joins us from GEICO, where he played various key roles over the past 13 years. He brings deep experience in carrier operations, reporting and analytics, and program and project management. He also has direct experience in the carrier Business Analyst role working previously with one of our largest competitors! 

What fills Travis’ time outside of OneShield (hint: he’s a jack of all trades)?

Travis lives in Fredericksburg, Virginia, with his wife and three children. He loves carpentry (Farmhouse style is his build of choice), having started the hobby a few years back. He's also a huge Washington, DC, sports fan and loves traveling. Travis and his wife traveled to Italy, Puerto Rico, and the Dominican Republic in the past year! 

Casaundra Davis

Business Analyst

Casaundra Davis joined us late last fall as a Business Analyst on the OMS Programs team. Before OneShield, Casaundra spent four years in GEICO's Management Development Program, rotating through several leadership roles in claims operations. Her most recent role with GEICO was as a Sr. Business Analyst for their claims application. 

Some fun facts about Casaundra:

Casaundra is a Buckeye (Hint: She graduated from THE Ohio State University!) and lives in Indianapolis with her husband.

What's Next

We’ve just launched our new technology survey and would love to hear from you.

Your responses help us view the industry’s needs and challenges through a unique lens. We will share our findings with you in the next newsletter edition!